We are proud to announce that we have recently been accredited with the world’s most recognised quality management standard – ISO 9001
ISO (International Organisation for Standardisation) is an independent, non-governmental international organisation which gives world class specifications for products, services and systems, to ensure quality, safety and efficiency. The ISO 9001 certification helps show our valued and potential clients that we adhere to well-established quality standards.
The ISO 9001 standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement.
This accreditation helps improve our service for customers, as continual improvement ensures that our business becomes more efficient and maintains a high standard of service delivery.
Mel Pears, Chief Executive Officer of Finchale Group said “We aim to continuously improve our internal processes to enhance customer satisfaction. We go above and beyond to ensure we exceed expectations and the positive feedback we receive from clients is great to hear.
We are delighted to have achieved ISO 9001 certification. We wanted to demonstrate clearly to our new and existing customers that we are determined to build on the solid foundations of this recognition, and continually improve in all areas of the business”